Table 3 Rank scores of statements for views on patient-centred care

Patient’s preferences

1

Healthcare professionals treat patients with dignity and respect.

+4

+3

+2

+4

2

Healthcare is focused on improving the quality of life of patients.

+3

+3

0

+1

3

Healthcare professionals take into account patient preferences.

0

+1

+2

0

4

Healthcare professionals involve patients in decisions regarding their care.

+4

+3

+3

−1**

5

Patients are supported to set and achieve their own treatment goals.

−1**

+4**

+1**

−4**

Physical comfort

6

Healthcare professionals pay attention to pain management.

+2

+2

−2**

0

7

Healthcare professionals take patient preferences for support with their daily living needs into account.

−2

+1**

−1

−2

8

Patient areas in hospital are clean and comfortable.

−2

−1

+4

+3

9

Patients in hospital have privacy.

+1

−1

−1

0

Coordination

of care

10

Healthcare professionals are well-informed; patients need to tell their story only once.

0*

−1*

+2*

−3*

11

Patient care is well-coordinated between professionals.

+1

0

0

−1

12

Patients know who is coordinating their care.

−1

0**

−2

−3

13

Patients have a first point of contact who knows everything about their condition and treatment.

+2**

0

−1

+4**

14

Healthcare professionals work as a team in care delivery to patients.

+1

0

+3**

+2

Emotional support

15

Healthcare professionals pay attention to patients' anxiety about their situation.

+1

+1

−1**

+2

16

Healthcare professionals involve relatives in the emotional support of the patient.

−4

−2

0

0

17

Healthcare professionals pay attention to patients' anxiety over the impact of their illness on their loved ones.

−2

0

+1

−1

Access to care

18

The hospital is accessible for all patients.

+2*

−3**

0

0

19

Clear directions are provided to and inside the hospital.

−3

−3

−4

−1

20

It is easy to schedule an appointment.

0**

−4

−2

−3

21

Waiting times for an appointment are acceptable.

0**

−4*

−3

−2

22

Language is not a barrier for access to care.

0

−2*

0

−1

Continuity and transition

23

When a patient is transferred to another ward, relevant patient information is transferred as well.

+2

+1

−1

−2

24

Patients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person.

0

−1

0

0

25

Patients get skilled advice about care and support at home after hospital discharge.

0

+1

0

+2*

Information and education

26

Patients are well-informed about all aspects of their care.

+3

+2

+1

+3

27

Patients can access their care records.

−4

0**

−2

−4

28

Patients are in charge of their own care.

−1**

+4

+4

1**

29

Healthcare professionals support patients to be in charge of their care.

−1*

+2

+1

0

30

There is open communication between patient and healthcare professionals.

+3

0**

+3

+3

31

Healthcare professionals have good communication skills.

+1

+2

+2

+1

Family and friends

32

Accommodation for relatives is provided in or nearby the hospital.

−3

−3

−4**

+1**

33

Healthcare professionals involve relatives in decisions regarding the patient's care.

−2

−2

+1

+2

34

Healthcare professionals pay attention to loved ones in their role as carer for the patient.

−1

−1

−3*

+1**

35

Healthcare professionals pay attention to the needs of family and friends of the patient.

−3

−2

−3

−2