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Table 3 Rank scores of statements for views on patient-centred care

From: Exploring views on what is important for patient-centred care in end-stage renal disease using Q methodology

Domain Statement View on PCC
1 2 3 4
Patient’s preferences 1 Healthcare professionals treat patients with dignity and respect. +4 +3 +2 +4
2 Healthcare is focused on improving the quality of life of patients. +3 +3 0 +1
3 Healthcare professionals take into account patient preferences. 0 +1 +2 0
4 Healthcare professionals involve patients in decisions regarding their care. +4 +3 +3 −1**
5 Patients are supported to set and achieve their own treatment goals. −1** +4** +1** −4**
Physical comfort 6 Healthcare professionals pay attention to pain management. +2 +2 −2** 0
7 Healthcare professionals take patient preferences for support with their daily living needs into account. −2 +1** −1 −2
8 Patient areas in hospital are clean and comfortable. −2 −1 +4 +3
9 Patients in hospital have privacy. +1 −1 −1 0
Coordination
of care
10 Healthcare professionals are well-informed; patients need to tell their story only once. 0* −1* +2* −3*
11 Patient care is well-coordinated between professionals. +1 0 0 −1
12 Patients know who is coordinating their care. −1 0** −2 −3
13 Patients have a first point of contact who knows everything about their condition and treatment. +2** 0 −1 +4**
14 Healthcare professionals work as a team in care delivery to patients. +1 0 +3** +2
Emotional support 15 Healthcare professionals pay attention to patients' anxiety about their situation. +1 +1 −1** +2
16 Healthcare professionals involve relatives in the emotional support of the patient. −4 −2 0 0
17 Healthcare professionals pay attention to patients' anxiety over the impact of their illness on their loved ones. −2 0 +1 −1
Access to care 18 The hospital is accessible for all patients. +2* −3** 0 0
19 Clear directions are provided to and inside the hospital. −3 −3 −4 −1
20 It is easy to schedule an appointment. 0** −4 −2 −3
21 Waiting times for an appointment are acceptable. 0** −4* −3 −2
22 Language is not a barrier for access to care. 0 −2* 0 −1
Continuity and transition 23 When a patient is transferred to another ward, relevant patient information is transferred as well. +2 +1 −1 −2
24 Patients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person. 0 −1 0 0
25 Patients get skilled advice about care and support at home after hospital discharge. 0 +1 0 +2*
Information and education 26 Patients are well-informed about all aspects of their care. +3 +2 +1 +3
27 Patients can access their care records. −4 0** −2 −4
28 Patients are in charge of their own care. −1** +4 +4 1**
29 Healthcare professionals support patients to be in charge of their care. −1* +2 +1 0
30 There is open communication between patient and healthcare professionals. +3 0** +3 +3
31 Healthcare professionals have good communication skills. +1 +2 +2 +1
Family and friends 32 Accommodation for relatives is provided in or nearby the hospital. −3 −3 −4** +1**
33 Healthcare professionals involve relatives in decisions regarding the patient's care. −2 −2 +1 +2
34 Healthcare professionals pay attention to loved ones in their role as carer for the patient. −1 −1 −3* +1**
35 Healthcare professionals pay attention to the needs of family and friends of the patient. −3 −2 −3 −2
  1. *Distinguishing at P < 0.05, **distinguishing at P < 0.01