Table 3 Themes, subthemes and patients’ answers to the open questions in the study conducted to evaluate their experience with the use of telemedicine in a home dialysis program

Ease of use of the technology

Patient responses regarding the ease of using the communication technology

P1: “It was easy to use the technology; the nurse did not need to help me. In telemonitoring, the patient can have contact with the doctor every day, if necessary.”

P8: “It was easier to talk to the doctor, and I was able to have questions answered and report problems faster. Additionally, I found it interesting to use the technology for hemodialysis treatment.”

Patient responses regarding the ease of using telemonitoring

P3: “I liked it a lot because we have questions answered and we are supported by the doctor’s guidance.”

P5: “We have little contact with the doctor, so it’s easier to talk to the doctor, since we have little contact with the doctor on a daily basis. It was important to have questions answered when necessary.”

Patient responses regarding the time spent on telemonitoring

P1: “I think I should continue with telemonitoring even after the study. I liked it very much.”

P3: “I think the video call should take place in every dialysis session and not just once a week.”

Quality of the synchronous telemonitoring visits

Patient responses regarding the quality of care through telemonitoring

P1: “The experience was very good because I felt the interest in me. I think it’s worth it because it gives the patient confidence in the work being done. I felt the interest of the professionals who take care of my health, and I feel safer.”

P2: “However, I liked having a doctor regularly wanting to know about my treatment; that was good.”

P6: “The experience was good. You feel more cared for; things are more under control, and some gaps end up being filled. I thought it was a good experience.”

Comparisons with face-to-face visits

P1: “Telemonitoring is the future form of medical care. The in-person presence of the doctor can generate excessive costs”

P6: “Telemonitoring is something feasible. It works very well for maintenance treatment, especially in chronic kidney patients, who already know the doctor, who already have an established therapy; it adds a lot.”