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Table 2 Thematic structure

From: “Systems seem to get in the way”: a qualitative study exploring experiences of accessing and receiving support among informal caregivers of people living with chronic kidney disease

Theme

Summary

Sub-theme

“Systems seem to get in the way” – challenges within support systems

Caregivers had to navigate complex health and social care systems while seeking and obtaining formal and informal support which presented a number of challenges for caregivers

• “Pushed from pillar to post” - finding your way through health and social care systems

• Changing social networks

• Systems don’t meet our needs

• People don’t understand CKD

Relying on yourself

Caregivers had to identify and access support independently to meet their needs. However, such self-reliance may leave support access barriers unaddressed

• Leveraging existing skills and networks

• “We can’t just go out and find it”

• When beliefs get in the way

Support systems can “take the pressure off”

Support systems had the ability to reduce the stress and burden caregivers were experiencing if they possessed certain qualities

• Empathetic support that “instinctively knows” what you need

• Support you can count on